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Professional Experience

Professional / Manager


University for World Trade / Vienna University for Economics:

Degree in business administration (Diplomkaufmann) – final (3rd) State exam with three distinctions
Doctor Commercial Sciences – 1st and 2nd Rigorosum passed unanimously with distinction

VÖEST-ALPINE, Headquarter Vienna, Austria (1966-1973):
Global marketing and sales of mining and tunneling machines

IBM (1973-1999):
IBM Austria and IBM Central Europe and Russia, Vienna
INFOSERVICE GmbH Vienna (100% IBM Austria subsidiary)
IBM EMEA, HQ Paris, IBM Global SMB, Paris:

Trainee (1 Year)  

Sales Representative Midrange Systems (6 Years) Performance versus objectives: 132% - 2 Golden Circle qualifications

Marketing Manager / Sales Manager Midrange Systems (4 Years), Performance versus objectives: 117% - 1 Golden Circle qualification

General Systems & SSO Marketing Staff manager (2 Years) – no incentive system participation

Branch Office Manager Vienna, Lower Austria and Burgenland (5 Years), Performance versus objectives: 122%, doubling of revenue
1 Golden Circle qualification

Project-Manager IBM EMEA HQ, Paris, member of the first EMEA Front End Re-engineering Project Office for 200 Branch Offices (1 Year)

Director „Managed Operations Systems & Global Network“ IBM Austria and Central Europe and Russia / Founder and
Managing Director of INFOSERVICE Informations-Systeme Betriebs GmbH;
Member of the European Managed Operations Boards ( 3 ½ Years) – Performance versus objectives: 130%

Manager of EMEA GB Marketing
Manager of Business Development Global SMB

“Winning against Competition” (1 B$ Revenue, +26% Y/Y)
Global SMB Customer Satisfaction Program roll out
Business Development Programs Emerging Markets EMEA and A/P  
IBM EMEAHQ, Paris with counterparts in North America, EMEA, Latin America and Asia/Pacific (2 ½ Years).

IBM Austria Manager of Human Resources (2000 employees) and Global SMB Strategy Implementation (1 Year).

Summary: 17 Years “on incentives" – 17 Hundred Percent Club (HPC) qualifications – with direct responsibilities for customer relationship management and customer satisfaction in all market segments of manufacturing, commerce and services industries – “Hundred Percent Club” (HPC) qualifications with over-performance in each year. 
4 IBM Golden Circle qualifications (international top performance).
Business results versus objectives %: annual average.

Special experiences with:  

Leadership systems, Culture change programs, development and execution of strategies and strategy projects, implementation of new management-systems, Management by Objectives (MBO), 360° Feedback, conflict management and conflict resolution, change management, coaching of management candidates/high management potentials and managers, design and implementation of mentoring systems, cross functional (Finance & Controlling, HRM, Legal, Manufacturing, Works Council) and global teamwork (North America, Latin America, EMEA, Asia/Pacific).

Business language: English.

Professional and Management Experience

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Studies:

Hochschule für Welthandel /Wirtschaftsuniversität Wien
Vienna University of Economics and Business Administration

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